No more “did anyone respond to this?”
Your team shouldn’t need five tabs open to respond to constituents. One inbox, every channel.
Every message, one place
Constituents reach out everywhere. Email, Facebook, Instagram, Twitter, contact forms. Your team shouldn’t need five tabs open to respond.
Unified inbox
All incoming messages in one place. Email replies, social media DMs, form submissions. See everything, miss nothing.
Team collaboration
Assign conversations to team members. Leave internal notes. See who’s handling what. No more “did anyone respond to this?”
Never drop a thread
Track every conversation from first contact to resolution. Know the full history when someone reaches out again.
Channels
Connect your team email addresses. info@, hello@, support@—all in one inbox.
Facebook & Instagram
DMs and comments from your pages. Respond without logging into Meta.
Twitter/X
Direct messages and mentions. Stay on top of the conversation.
Contact forms
Form submissions from your website flow directly into the inbox.
SMS
If you have the SMS tool, text messages appear here too.
Team features
Assignment
Route messages to the right person. Automatically or manually.
Internal notes
Discuss a message with your team without the constituent seeing.
Collision detection
See when a teammate is already replying. No more duplicate responses.
Saved replies
Common questions get common answers. Save time with templates.
Tags and status
Organize conversations. Mark as resolved, pending, urgent.
Stay responsive
Mobile app
Respond from anywhere. Push notifications for new messages.
Response time tracking
Know how long constituents wait. Set goals, hit them.
Auto-replies
Out of office? Set expectations automatically.
Business hours
Route messages differently after hours.